Welfare Benefits & Tax Credits Handbook 2011/12

Please note: the 14th edition is due in April 2012. To order in advance, please call us on 020 7837 7979 or download the order form.

This handbook, known as “the adviser’s bible”, gives you comprehensive coverage of all welfare benefits and tax credits, updated annually. This edition alerts readers to the sweeping changes that are planned to the benefits and tax credits system over the next few years. It also tells you all you need to know about entitlements in 2011/12, as they apply from April 2011.

New this year are: details of transferring to employment and support allowance; changes to the local housing allowance scheme for rent restriction; and a more user-friendly section on people coming from or going abroad.

The Handbook explains:

• who can claim benefits and tax credits
• disability and incapacity benefits, and the work capability assessment for employment and support allowance
• how housing benefit and council tax benefit are calculated
• jobseeker’s allowance, benefit sanctions and hardship payments
• how to claim from the social fund
• which benefits can be claimed if you are unemployed, a parent or carer, a student, retired or widowed, pregnant, entering the UK, or sick or disabled
• challenging decisions, backdating, overpayments, income and capital, and national insurance contributions.
  

Accessible and authoritative, the Handbook is fully indexed and cross-referenced to law, regulations, official guidance, and court, Upper Tribunal and commissioners’ decisions. Bimonthly updates to the Handbook are published in the Welfare Rights Bulletin. You can also subscribe to a regularly-updated version online.

April 2011 978 1 906076 49 8 £39.00
(£9.00 post free for individual benefit claimants – direct from CPAG)
CPAG Comprehensive and Rights members each receive one copy automatically before publication.

'The advisers’ bible… The most comprehensive and user-friendly publication in the field of welfare benefits… An absolute must for welfare rights workers as well as those giving general advice'
THE ADVISER (CITIZENS ADVICE)

‘So easy to follow...a godsend. Many of us would be lost without (it)’ A CLAIMANT

‘Excellent’ THE MIRROR

‘The most complete guides to social security benefits’ SUNDAY TIMES

The best value in publishing ... The reference manual of choice for professional advisers. Even tribunal chairmen can be seen referring to it in preference to the more technical manuals they are supplied with … All legal aid firms must have this book’ SOLICITORS JOURNAL

“Simply the best and most vital guide … that you can buy” COMMUNITY CARE

“Written with unsurpassed clarity…essential” – FAMILY LAW

“The one thing that can be relied on in this ever changing world of welfare is CPAG’s indispensable handbook… the adviser’s bible” – THE ADVISER (Citizens Advice)

Downloads

Download a sample chapter from the Welfare Benefits & Tax Credits Handbook 2011/12 [163 kb pdf file]

Related training

CPAG courses
CPAG courses in Scotland